Terms & Conditions

Welcome to Cosmo Care

Welcome to Cosmo Care! We appreciate your interest in our store. These Terms & Conditions outline the rules and guidelines for using our website, browsing our products and placing orders.

By accessing or using our website, you agree to comply with these Terms & Conditions. Please read them carefully before making a purchase.

1. General Information

Cosmo Care operates an online beauty and skincare store offering a selection of Korean skincare products, international beauty brands and everyday beauty essentials.

Throughout these Terms & Conditions, the words "we", "us" and "our" refer to Cosmo Care, while "you" and "your" refer to customers and visitors using our website.

We reserve the right to update these Terms & Conditions whenever necessary. Any changes will be published on this page.

2. Website Usage

By using our website, you agree:

• To provide accurate and complete information when placing an order.

• Not to use our website for unlawful or fraudulent activities.

• Not to attempt to damage, disrupt or interfere with website functionality.

• Not to misuse our content, images, product information or branding.

• To use our website only for lawful shopping and browsing purposes.

We reserve the right to restrict access to our website where misuse or suspicious activity is identified.

3. Product Information and Descriptions

We make reasonable efforts to ensure that product descriptions, images, prices and other information displayed on our website are accurate.

However:

• Product colours and appearances may vary slightly due to screen settings and display differences.

• Product packaging may change due to updates made by manufacturers.

• Product descriptions and specifications are based on information available to us.

• Product availability may change without prior notice.

We reserve the right to correct errors or update product information whenever necessary.

4. Product Authenticity and Usage

Cosmo Care aims to provide genuine skincare and beauty products through its product supply channels.

Customers are encouraged to:

• Review product descriptions and ingredients before purchasing.

• Check product suitability for their skin type.

• Follow the manufacturer's instructions for use.

• Review any warnings or precautions provided with the product.

Individual skincare results may vary. Cosmo Care does not guarantee specific skincare or beauty results.

Customers with allergies, sensitive skin or specific skin concerns should consult a qualified professional before using new products.

5. Pricing and Payments

All product prices are displayed on our website in the applicable currency.

We reserve the right to modify product prices, promotional offers and discounts at any time.

• Prices applicable at the time of order confirmation will generally apply to that order.

• Delivery charges, where applicable, will be displayed during checkout.

• Available payment methods will be displayed at checkout.

• Orders may be subject to verification before processing.

• In the event of an obvious pricing or listing error, we reserve the right to contact the customer to resolve the issue before fulfilling the order.

6. Orders and Order Confirmation

When you place an order through our website, you are submitting a purchase request.

• Please ensure that your name, phone number and delivery address are accurate.

• Order confirmation does not necessarily mean that an order has been dispatched.

• We reserve the right to decline or cancel orders in cases of suspected fraud, incorrect pricing, product unavailability or other legitimate operational reasons.

• If an order cannot be fulfilled after payment has been received, our team will contact you regarding the available resolution.

7. Order Cancellation and Modification

If you wish to cancel or modify an order, please contact our customer support team as soon as possible.

• Cancellation or modification requests are subject to the order's processing and dispatch status.

• Orders that have already been dispatched may not be eligible for cancellation.

• Any applicable refund for an approved cancellation will be handled according to our Refund Policy.

8. Shipping and Delivery

We aim to deliver orders safely and efficiently through our available courier services.

• Delivery availability depends on the locations supported by our shipping partners.

• Estimated delivery times may vary depending on the destination and courier operations.

• Delivery charges, if applicable, will be communicated during checkout.

• Customers are responsible for providing accurate delivery information.

• Delays caused by courier operations, weather conditions, public holidays or circumstances beyond our reasonable control may affect delivery times.

Cosmo Care is not responsible for delays caused by circumstances outside our reasonable control, but our support team will assist with shipment-related inquiries.

9. Returns and Exchanges

We want our customers to have a satisfactory shopping experience.

Customers may request a return or exchange within 3 days of receiving their order, subject to the conditions outlined in our Return & Exchange Policy.

Important conditions include:

• Products must generally be unused and unopened.

• Products should be returned in their original packaging.

• Opened or used skincare and cosmetic products may not qualify for return due to hygiene and safety considerations.

• Damaged, defective or incorrect products must be reported within 3 days of delivery.

• All return and exchange requests are subject to review and approval.

Please contact our support team before sending any product back.

For complete information, please refer to our Return & Exchange Policy.

10. Refund Policy

Refunds are subject to eligibility, review and approval under our Refund Policy.

If a refund is approved, our customer support team will communicate the applicable refund method and expected processing timeframe.

For additional information, please review our Refund Policy page.

11. Customer Responsibilities

When placing an order, you agree to:

• Provide genuine and accurate contact information.

• Provide a complete and correct delivery address.

• Ensure that someone is available to receive the order where necessary.

• Cooperate with reasonable order verification requests.

• Use products according to their instructions and precautions.

• Contact customer support promptly if an issue arises with your order.

We reserve the right to review repeated fraudulent orders, misuse of promotional offers or other suspicious purchasing activities.

12. Intellectual Property

All content displayed on the Cosmo Care website, including:

• Logos and brand identity.

• Website design and layout.

• Text and written content.

• Graphics and promotional materials.

• Original photographs and visual elements.

is owned by or used under authorization by the respective rights holders.

No website content may be copied, reproduced, distributed or commercially used without appropriate permission.

Third-party brand names, logos and trademarks remain the property of their respective owners.

13. Third-Party Services and Links

Our website may use third-party services, including payment providers, courier companies, website applications and external platforms.

We may also provide links to external websites for customer convenience.

These third-party services operate under their own terms and privacy policies. Cosmo Care is not responsible for the independent policies or operations of external websites and service providers.

14. Limitation of Liability

To the extent permitted by applicable law, Cosmo Care shall not be liable for indirect or consequential losses arising from the use of our website or services.

Nothing in these Terms & Conditions excludes or limits any liability or consumer rights that cannot legally be excluded or limited.

We aim to provide accurate product information and reliable services but cannot guarantee uninterrupted website availability or that all website content will always be error-free.

15. Privacy and Personal Information

Your privacy is important to us.

Personal information collected through our website is handled in accordance with our Privacy Policy.

By using our website, you acknowledge that you have reviewed our Privacy Policy, which explains how customer information is collected, used and shared.

Please visit our Privacy Policy page for further details.

16. Changes to These Terms

Cosmo Care reserves the right to revise, update or modify these Terms & Conditions when necessary.

Updated terms will be published on this page with a revised Last Updated date.

Continued use of our website after changes are published will be subject to the updated terms, to the extent permitted by applicable law.

17. Governing Law

These Terms & Conditions shall be interpreted in accordance with the applicable laws of Pakistan.

Any disputes arising in connection with the use of our website or purchases made through our store shall be handled in accordance with applicable laws and regulations.

Nothing in these Terms & Conditions is intended to restrict any mandatory consumer rights available under applicable law.

18. Contact Information

If you have questions regarding these Terms & Conditions, your orders or our store policies, please contact us.

Cosmo Care Customer Support

WhatsApp: +92 305 7043013

Direct WhatsApp Support: https://wa.me/923057043013

Our team will be happy to assist you.

Thank You for Shopping with Cosmo Care!

We appreciate your trust and support. Our goal is to provide a convenient, reliable and enjoyable online beauty shopping experience.

Cosmo Care — Your Beauty, Your Care, Your Confidence.