Shipping & Delivery Policy

Shipping & Delivery Policy

Your Favourite Beauty Essentials, Delivered to Your Doorstep!

At Cosmo Care, we believe shopping for your favourite skincare and beauty products should be simple, convenient and hassle-free. We work with courier services to ensure your orders are carefully packed and delivered to your doorstep.

Please read our Shipping & Delivery Policy to understand how we process and deliver your orders.

1. Delivery Coverage

Cosmo Care aims to provide delivery services across Pakistan, subject to courier service availability.

We deliver to supported cities and locations through our available shipping partners.

If delivery is unavailable in your area, our customer support team can assist you with available alternatives.

2. Order Processing Time

Once you place an order, our team begins processing it.

  • Orders are reviewed and confirmed before dispatch.

  • Processing time may vary depending on product availability and order volume.

  • Orders are generally processed within 1–2 business days.

  • Orders placed on weekends or public holidays may be processed on the next working day.

You may receive an order confirmation or update through the contact details provided during checkout.

3. Estimated Delivery Time

Delivery times depend on your location and courier service.

Our estimated delivery timeframe is:

  • Major cities: Approximately 2–5 business days.

  • Other cities and remote areas: Approximately 4–7 business days.

Please note that these are estimated delivery times and may vary due to courier operations, weather conditions, public holidays or other unforeseen circumstances.

4. Shipping Charges

Shipping charges, where applicable, will be displayed during checkout before you confirm your order.

The delivery cost may vary depending on your location, shipment size and available courier service.

Any applicable shipping charges will be communicated before order confirmation.

5. Order Tracking

Once your order has been dispatched, tracking information may be shared through your provided contact details.

You can use the tracking information to check your shipment status through the relevant courier service.

If you experience any difficulty tracking your order, please contact our customer support team.

6. Delivery Information

To ensure smooth delivery, please provide accurate information when placing your order.

Make sure to provide:

  • Your complete name.

  • Active mobile phone number.

  • Complete delivery address.

  • City and relevant postal information.

Please ensure that someone is available at the provided address to receive the shipment.

Cosmo Care is not responsible for delivery difficulties caused by incomplete or incorrect information provided during checkout, although our team will try to assist where possible.

7. Delayed Shipments

We always aim to deliver orders within the estimated delivery timeframe.

However, delays may occasionally occur due to:

  • Courier service disruptions.

  • Weather conditions.

  • Public holidays.

  • High order volumes.

  • Remote delivery locations.

  • Other circumstances beyond our reasonable control.

If your shipment is delayed, please contact us with your order number so we can help check its status.

8. Damaged or Incorrect Shipments

We take care to pack orders properly before dispatch.

If you receive a damaged, defective or incorrect product, please contact us within 3 days of receiving your order.

To help us review your request, please provide:

  • Your order number.

  • Clear photographs of the product.

  • Photographs of the outer packaging, where relevant.

  • A brief description of the issue.

Our customer support team will review your request and guide you through the available resolution in accordance with our Return & Exchange Policy.

9. Failed Delivery Attempts

If a courier cannot deliver your order because the customer is unavailable, the address is incorrect or the shipment cannot be received, the courier may attempt redelivery or return the shipment according to its procedures.

If your order cannot be delivered, our team may contact you to discuss the next steps.

Additional delivery charges may apply where a new shipment or redelivery is required. Any applicable charges will be communicated before proceeding.

10. Order Cancellation After Dispatch

Once an order has been dispatched, cancellation may no longer be possible.

If you wish to cancel your order, please contact our support team as soon as possible.

Any approved cancellation or refund will be handled according to our applicable store policies.

11. Contact Us

If you have questions about shipping, delivery, order tracking or shipment-related issues, we're here to help.

Cosmo Care Customer Support

WhatsApp: +92 305 7043013

Direct WhatsApp Support: https://wa.me/923057043013

Please share your order number when contacting us so our team can assist you more efficiently.

Thank You for Shopping with Cosmo Care!

We appreciate your trust in us and look forward to delivering your favourite skincare and beauty essentials to your doorstep.

Cosmo Care — Your Beauty, Your Care, Your Confidence.