Refund Policy

Refund Policy – COSMO CARE

Last Updated: November 3, 2026

At COSMO CARE, customer satisfaction is important to us. We want you to have a smooth and reliable shopping experience when purchasing skincare, beauty, and personal care products from our store.

If you are not satisfied with your purchase or receive a damaged, defective, or incorrect product, please review our Refund Policy below.

1. Refund Eligibility

Customers may request a refund within 3 days of receiving their order, subject to our return and refund conditions.

To qualify for a refund:

  • The product must be unused, unopened, and in its original condition.

  • The product must be returned in its original packaging, including any accessories, seals, or complimentary items received with the order.

  • Proof of purchase or a valid order number must be provided.

  • The refund request must be submitted within 3 days of delivery.

  • The return must be approved by our customer support team before the product is sent back.

All refund requests are subject to inspection and approval.

2. Damaged, Defective, or Incorrect Products

If you receive a product that is damaged, defective, expired, leaking, or different from what you ordered, please contact us within 3 days of receiving your order.

Please provide:

  • Your order number.

  • Clear photographs or videos showing the issue.

  • A brief description of the problem.

After reviewing your complaint, we will inform you of the available resolution, which may include:

  • A replacement product.

  • An exchange.

  • A refund, where applicable.

If the issue is confirmed to be our responsibility, we will guide you through the resolution process.

3. Non-Refundable Products

For hygiene, safety, and product-quality reasons, certain products are not eligible for returns or refunds.

These generally include:

  • Opened or used skincare and cosmetic products.

  • Products with broken seals or damaged original packaging due to customer handling.

  • Products returned without their original packaging or components.

  • Products damaged after delivery due to improper storage or handling.

  • Products returned without prior approval.

  • Products reported after the 3-day return request period, except where applicable consumer protection requirements provide otherwise.

This does not affect your rights regarding products that are defective, damaged, or incorrectly supplied.

4. Refund Approval Process

Once we receive your refund request:

  1. Our customer support team will review your request.

  2. We may ask for additional photographs, videos, or information.

  3. If approved, we will provide return instructions where necessary.

  4. Once the returned product is received and inspected, we will notify you of the refund decision.

  5. Approved refunds will be processed through an agreed payment method.

Please do not send any product back before receiving confirmation and return instructions from our team.

5. Refund Processing Time

Once a refund is approved, we aim to process it within 7–10 business days.

The actual time required for the amount to appear in your account may depend on your bank, payment provider, or financial institution.

We will communicate with you if additional time is required.

6. Refund Methods

Approved refunds will generally be issued through the original payment method, where available.

If the original payment method cannot be used, our team may coordinate an alternative refund method with you.

Any applicable payment-provider or banking processing time is outside our direct control.

7. Shipping and Delivery Charges

Original shipping and delivery charges are generally non-refundable once an order has been dispatched.

However, if a return or refund is approved because of an error attributable to COSMO CARE, such as an incorrect or defective product, we will guide you regarding the applicable return shipping arrangements.

For returns requested due to a change of mind or personal preference, return shipping costs may be the customer's responsibility.

8. Order Cancellation

If you wish to cancel an order, please contact us as soon as possible.

  • Orders that have not yet been processed or dispatched may be eligible for cancellation.

  • Orders that have already been dispatched may not be eligible for cancellation.

  • If an order is successfully cancelled before dispatch and payment has already been collected, an applicable refund will be processed.

Cancellation requests are subject to order status and confirmation by our team.

9. Exchange Policy

Customers may request an exchange within 3 days of receiving their order, subject to eligibility and product availability.

Products must generally be unused, unopened, and in their original packaging.

If the requested replacement product is unavailable, our team will discuss the available alternatives, which may include a refund where applicable.

For full details, please refer to our Return & Exchange Policy.

10. How to Request a Refund

To request a refund, exchange, or report a problem with your order, contact our customer support team using the following details:

Store Name: COSMO CARE

WhatsApp: +92 305 7043013

WhatsApp Link: https://wa.me/923057043013

Website: https://cosmocare.pk

Please include your order number and a clear explanation of your request so our team can assist you efficiently.

11. Policy Updates

COSMO CARE reserves the right to update or modify this Refund Policy when necessary.

Any changes will be published on this page with an updated revision date. Customers are encouraged to review this page periodically.

12. Contact Us

If you have any questions about refunds, returns, exchanges, or order-related concerns, please contact us.

COSMO CARE Customer Support

WhatsApp: +92 305 7043013

Website: https://cosmocare.pk

We appreciate your trust in COSMO CARE and thank you for shopping with us.

COSMO CARE – Your Beauty, Our Care.