Find answers to common questions about Cosmo Care, skincare discovery and your order. Need personal assistance? Contact us on WhatsApp.
General Information
What can I shop at Cosmo Care?
Explore skincare, Korean beauty, cosmetics and personal care essentials. Browse our current collection for products and availability.
Product Authenticity
Does Cosmo Care focus on authentic products?
Yes. Genuine skincare and trustworthy sourcing are central to our brand. Contact us with questions about a specific product or its packaging before ordering.
How do I choose skincare products?
Review the product description, ingredients and usage instructions. Follow the manufacturer's guidance and seek advice from a qualified professional for individual skin concerns.
Orders and Purchases
How do I place an order?
Select your product and any available options, add it to your cart and proceed to checkout. Review your contact information, delivery details and order total before placing your order.
Can I change or cancel an order?
Contact us with your order number and requested change. We will check the order's status and advise what is possible; a change or cancellation is not confirmed until our team responds.
Payments
Which payment methods can I use?
Review the payment options presented at checkout for your order. If you have a question about a payment option, contact us before completing your purchase.
What should I share about a payment issue?
Include your order number, if available, and a brief description of the issue. Never send passwords, full card details or payment security codes.
Shipping and Delivery
What are the delivery charges and estimated delivery time?
Review any delivery charges and estimates presented at checkout. For questions about your location or an existing order, contact us for confirmation before relying on a delivery date.
How can I track my order?
If you receive tracking details in a shipping notification, follow its tracking link. Otherwise, contact us with your order number for an update.
Returns and Exchanges
How do I ask about a return or exchange?
Message us with your order number, product name and reason for the request. Ask our team to confirm the applicable conditions and next steps before sending an item back.
What if my item arrives damaged or incorrect?
Contact us with your order number and a description of the issue. Share relevant photos through WhatsApp so our team can review your request and advise on next steps.
Refunds
How can I request a refund?
Contact our team with your order number and the reason for your request. Ask us to confirm eligibility, approval, the refund method and processing details for your order.
Customer Support
How can I reach Cosmo Care?
Message +92 305 7043013 on WhatsApp or use our Contact Us form. For order inquiries, include your order number and the contact details used at checkout.